1. Cancelling your plan
You can cancel a paid plan at any time from Plan and billing in your workspace. Cancelling stops future payments straight away. Your plan stays active until the end of the month you have already paid for, then your workspace moves to the free allowance. Your content stays in your account.
2. Refunds
Plans are monthly and you can cancel whenever you like, so we do not normally refund the current month or partly used months.
We will refund in full when:
- you were charged twice or charged the wrong amount;
- you were charged after cancelling;
- a fault on our side kept the service unavailable for most of a billing period and we could not fix it.
We also consider other requests fairly, for example when you subscribed by mistake and have not used the plan's allowance.
3. How to request a refund
Email hello@techpri.me within 14 days of the charge, from your account's email address, with the date and amount of the payment. We reply within 3 business days. Approved refunds go back through PayPal to the original payment method, usually within 5 to 10 business days, depending on PayPal and your bank.
4. Changing plans
When you move to a different plan, the new plan's price and allowances apply from its start. Allowances already used in the current month count towards the new plan.
5. Chargebacks
Please contact us before disputing a payment with PayPal or your bank; we can usually fix billing problems faster. Accounts with open disputes may be paused until the dispute is resolved.
6. Your legal rights
This policy does not affect any rights you have under consumer protection law.